Last updated: September 2026 • Governed by laws of India • LuxeKraft.shop
You may request cancellation within 2 hours of placing your order and completing payment. Once crafting has begun or materials have been customized for your phone model, orders cannot be cancelled or refunded.
In accordance with Indian e-commerce standards and the Consumer Protection (E-Commerce) Rules, customized and made-to-order goods are exempt from general “change of mind” returns and cash refunds.
• Why this policy exists: Each LuxeKraft phone cover is customized specifically for your individual mobile phone model (exact chassis dimensions, camera cutouts, speaker grills, and chosen ornament combination). It cannot be restocked, re-shelved, or resold to another customer.
• Correct Phone Model: Please double-check your exact phone model (e.g. 4G vs 5G variants, Pro vs Pro Max) prior to placing your order.
We inspect every item thoroughly before boxing. In the rare event that your product arrives damaged in transit:
To ensure quick verification by our resolution team, please ensure your unboxing video clearly includes:
If you need to report transit damage or have questions regarding cancellation within the 2-hour window:
WhatsApp Support: +91 99254 80058
Response Time: Verification and response typically within 12 to 24 business hours
Operator: LuxeKraft.Shop (Roshni Prajapati)
Location: Ahmedabad, Gujarat, India