Privacy Policy

1. Introduction & Who We Are

Welcome to LuxeKraft (“we,” “our,” or “us”), accessible online at https://luxekraft.shop. LuxeKraft is an Indian artisanal brand specializing in handcrafted, custom-designed mobile covers and traditional accessories (such as waist judo, sling chains, and ceremonial jewellery).

We value your trust and are committed to protecting your personal information. This Privacy Policy outlines what information we collect when you browse our catalog, submit an order, or converse with us via WhatsApp, how we use and store that data, and your rights under applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

2. Information We Collect

We operate on a transparent data minimization principle: we only collect information necessary to craft and deliver your personalized order.

3. How We Use Your Information

Your information is used strictly for legitimate commercial and operational purposes:

• Crafting Personalized Products: Ensuring handmade attachments, judo, and charms precisely fit your specific phone model.
• Order Fulfillment & Courier Dispatch: Generating shipping labels and delivering packages safely to your doorstep across India.
• Customer Support via WhatsApp: Sending design previews, order confirmations, packaging photos, and tracking numbers.
• Website Optimization: Monitoring site responsiveness, core web vitals, and catalog search trends to improve user experience.

4. Third-Party Service Providers

We never sell, rent, or trade your personal data to advertisers. We share required information only with trusted service partners:

• Cloud Database (Supabase): Secure encrypted cloud database storing order metadata and customer fulfillment requests.
• Courier & Logistics Partners (e.g. Shiprocket, India Post, Blue Dart, Delhivery): Shared customer name, delivery address, pincode, and phone number for parcel transit.
• Meta / WhatsApp: Official business communication channel governed by Meta’s business privacy terms.
• Google Analytics 4: Collects aggregated, non-personally identifiable web telemetry subject to your cookie consent.

5. Cookies & Local Storage Policy

We use browser cookies and Local Storage to ensure website features operate smoothly:

• Strictly Necessary Storage: Maintains your cart/bag items, saved models, and address prefill across pages. These do not track you outside of this site.
• Analytics Cookies (GA4): Helps us understand catalog traffic and popular designs. You can opt out at any time using our Cookie Banner or your browser settings.

6. Your Rights & Choices

In accordance with the Digital Personal Data Protection Act, 2023, you have the right to:

• Request a summary of personal information we hold about you.
• Request correction or updating of inaccurate contact or shipping data.
• Request deletion of your past completed order records from our active database.
• Clear your browser’s local storage at any time to remove cached checkout information.

7. Grievance Officer & Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to our team: